Cancellation & Refund Policy
Cancellations
You can cancel your order only before it has been dispatched. Once the shipment is dispatched, it can be returned but not cancelled.
On receiving an order cancellation request, we will refund your order amount within 3-8 business days from the day of return package collection, depending upon your mode of payment.
Refunds shall only be generated for prepaid orders.
Cancellation Criteria
Your order can be cancelled under any of the following circumstances:
1. Incorrect or incomplete information regarding the order address (street number, landmark, etc.)
2. Incorrect product specification mentioned on Packaging.bigship.in.
3. If the area falls under "non-serviceable zone" or "out of delivery area", as specified by our logistics courier partner.
4. In case of suspected fraudulent information.
5. In exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
Refunds
Once the refund is approved, it will take 2-8 business days for you to receive the order amount based on your mode of payment.
For Credit/Debit Card/Net Banking/Wallets – 3-5 business days.
If the transaction is done through NEFT and Cheque, then the customer needs to share the below-mentioned details at our e-mail ID from their registered e-mail ID:
Account number
Account Holder's name
IFSC Code
After receiving the required information for a refund, the refund will be processed in 2 business days, and the same will reflect in your account in another 2 to 4 business days.
For EMI payment, the refund will be credited in 7-8 business days after cancellation.
Got Questions? We’ve Got Answers!
When can I expect my order to arrive?
Your order will arrive in 3 to 5 days. Our team works hard to process and ship orders quickly for timely delivery.
Do you sell to individual customers or only to companies?
We sell to both individual customers and companies.
What all payment options do you offer?
We offer both Cash on Delivery (COD) and online payment options, such as Net-Banking, UPI, and Credit/ Debit Card.
How do I place my order?
You can place your order either online through our website: https://packaging.bigship.in/ or by contacting us at +91 9315285070.
Is your site secure?
Yes, our site is secure. You can view our SSL Encryption Certificate by clicking the padlock icon in your browser.
What is the shipping cost?
We provide free shipping. So, you don’t have to pay anything extra for shipping.
Do you ship outside India?
We only provide shipping in India and not outside India.
How can I cancel my order?
You can simply cancel your order by contacting our team at +91 9315285070.
Do I get an option to make changes to my order after it's been placed?
Yes. But you can make changes to your order only before it gets packed. In case your order is already packed, you cannot make any changes.
How can I update my delivery address after the order confirmation?
After placing your order, you will receive a confirmation call, you can get your delivery address updated during that call.
How can I change my email or phone number after placing the order?
After placing your order, you will receive a confirmation call, you can get your email and phone number updated during that call.
What to do in case I order the wrong product?
You can inform this issue during the confirmation call that you will receive after placing the order or you can connect with our Customer Care Team at +91 9315285070. But this can be done only before your order gets shipped.