Privacy Policy
1. Information We Collect:
We collect various types of information from you, including:
1.1 Personal Information: This includes your name, email address, postal address, phone number, payment information (such as credit card details), and any other information you provide to us during the purchase or registration process.
1.2 Browsing Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, device information, and the pages you visit. This information helps us analyze trends, administer the site, improve user experience, and gather demographic information.
2. Use of Information:
We may use the information we collect for the following purposes:
2.1 Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, including order confirmation, shipment tracking, and customer service communications.
2.2 Improving User Experience: We may analyze your browsing information to understand how our website is used and make improvements accordingly. This helps us personalize your experience, optimize our website, and provide relevant content and recommendations.
2.3 Marketing and Communication: With your consent, we may send you promotional emails, newsletters, or other communications to inform you about new products, special offers, and upcoming events. You can unsubscribe from these communications at any time.
2.4 Legal Compliance: We may use and disclose your personal information as required by law, regulation, or legal process, or to protect our rights, property, or safety.
3. Information Sharing:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with:
3.1 Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to keep your information confidential and use it solely for the purposes specified by us.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of our company, customer information may be transferred to the new owners as part of the assets.
3.3 Legal Requirements: We may disclose your personal information if required to comply with applicable laws, regulations, or legal processes.
4. Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method can guarantee absolute security. We cannot be held responsible for any unauthorized access or breaches that are beyond our control.
5. Your Rights and Choices:
You have the right to:
5.1 Access and Update: You may access, update, or correct your personal information by logging into your account or contacting us directly.
5.2 Opt-out: You can opt out of receiving promotional communications by following the unsubscribe instructions in the email or contacting us.
5.3 Cookies and Tracking: You can modify your browser settings to decline cookies or receive notifications when cookies are being sent. However, please note that certain features of our website may not function properly without cookies.
6. Children's Privacy:
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information.
7. Changes to the Privacy Policy:
We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on our website or by email. It is your responsibility to review this Privacy Policy periodically for any changes.
8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the information provided on our website.
By using our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Policy.
Got Questions? We’ve Got Answers!
When can I expect my order to arrive?
Your order will arrive in 3 to 5 days. Our team works hard to process and ship orders quickly for timely delivery.
Do you sell to individual customers or only to companies?
We sell to both individual customers and companies.
What all payment options do you offer?
We offer both Cash on Delivery (COD) and online payment options, such as Net-Banking, UPI, and Credit/ Debit Card.
How do I place my order?
You can place your order either online through our website: https://packaging.bigship.in/ or by contacting us at +91 9315285070.
Is your site secure?
Yes, our site is secure. You can view our SSL Encryption Certificate by clicking the padlock icon in your browser.
What is the shipping cost?
We provide free shipping. So, you don’t have to pay anything extra for shipping.
Do you ship outside India?
We only provide shipping in India and not outside India.
How can I cancel my order?
You can simply cancel your order by contacting our team at +91 9315285070.
Do I get an option to make changes to my order after it's been placed?
Yes. But you can make changes to your order only before it gets packed. In case your order is already packed, you cannot make any changes.
How can I update my delivery address after the order confirmation?
After placing your order, you will receive a confirmation call, you can get your delivery address updated during that call.
How can I change my email or phone number after placing the order?
After placing your order, you will receive a confirmation call, you can get your email and phone number updated during that call.
What to do in case I order the wrong product?
You can inform this issue during the confirmation call that you will receive after placing the order or you can connect with our Customer Care Team at +91 9315285070. But this can be done only before your order gets shipped.