FAQs
Got Questions? We’ve Got Answers!
When can I expect my order to arrive?
Your order will arrive in 3 to 5 days. Our team works hard to process and ship orders quickly for timely delivery.
Do you sell to individual customers or only to companies?
We sell to both individual customers and companies.
What all payment options do you offer?
We offer both Cash on Delivery (COD) and online payment options, such as Net-Banking, UPI, and Credit/ Debit Card.
How do I place my order?
You can place your order either online through our website: https://packaging.bigship.in/ or by contacting us at +91 9315285070.
Is your site secure?
Yes, our site is secure. You can view our SSL Encryption Certificate by clicking the padlock icon in your browser.
What is the shipping cost?
We provide free shipping. So, you don’t have to pay anything extra for shipping.
Do you ship outside India?
We only provide shipping in India and not outside India.
How can I cancel my order?
You can simply cancel your order by contacting our team at +91 9315285070.
Do I get an option to make changes to my order after it's been placed?
Yes. But you can make changes to your order only before it gets packed. In case your order is already packed, you cannot make any changes.
How can I update my delivery address after the order confirmation?
After placing your order, you will receive a confirmation call, you can get your delivery address updated during that call.
How can I change my email or phone number after placing the order?
After placing your order, you will receive a confirmation call, you can get your email and phone number updated during that call.
What to do in case I order the wrong product?
You can inform this issue during the confirmation call that you will receive after placing the order or you can connect with our Customer Care Team at +91 9315285070. But this can be done only before your order gets shipped.